REFUND & RETURNS POLICY

Last updated: [INSERT DATE]

This Refund & Returns Policy applies to purchases made through houseofstala.com and should be read together with our Terms & Conditions.

House of Stala is operated by Evaria Single Member P.C., registered at Pentelis Avenue 77, Chalandri, 15233, Greece, VAT number 803286355, Tax Office (D.O.Y.) KEFODE Attikis.

1. Right of Withdrawal

If you are a consumer protected by European Union consumer law, you have the right to withdraw from your online purchase without giving any reason within 14 calendar days from the date on which you, or a third party appointed by you other than the carrier, receives the product.

Where multiple products from the same order are delivered separately, the withdrawal period begins on the date the final product is received.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

2. How to Request a Return

To request a return, please email:

info@houseofstala.com

Your message should include:

– Your full name
– Your order number
– The product or products you wish to return
– A clear statement confirming that you wish to withdraw from the purchase

You may use the model withdrawal form provided at the end of this Policy, although its use is not mandatory.

Please do not send products back before contacting us and receiving the appropriate return instructions.

3. Returning Your Products

After notifying us of your decision to withdraw, you must send the products back without undue delay and no later than 14 calendar days from the date on which you informed us of your withdrawal.

Returns must be sent to:

[RETURN ADDRESS TO BE CONFIRMED BEFORE PUBLICATION]

The return deadline is met if the products are dispatched before the 14-day return period expires.

We recommend using a tracked shipping service and keeping your proof of postage until the return has been completed.

4. Condition of Returned Products

You may examine a product in the same way that you would reasonably examine it in a physical store.

Returned products should be:

– Unworn and unwashed
– Clean and free from marks, damage, perfume, make-up, or other signs of use
– Returned with their original tags attached, where applicable
– Returned with their original packaging, where reasonably possible

You may be responsible for any reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics, and condition.

Due to the handmade nature of House of Stala products, minor variations in colour, embroidery placement, texture, or finish may occur. Variations that are consistent with the product description and the nature of artisan production are not considered defects.

5. Return Shipping Costs

For returns made because you have changed your mind or exercised your right of withdrawal, you are responsible for the direct cost of returning the products, unless House of Stala has expressly agreed otherwise.

If a product is faulty, damaged on arrival, or different from the product ordered, House of Stala will cover the reasonable cost of returning it.

Any original customs duties, import taxes, or similar charges applied outside the European Union are normally imposed by the destination country and may not be refundable by House of Stala.

6. Refunds

Once your withdrawal has been accepted, we will reimburse all eligible payments received from you, including the cost of the least expensive standard delivery method offered at the time of purchase.

Additional delivery costs resulting from your choice of a more expensive delivery method, including express or premium shipping, will not be refunded.

Refunds will be issued without undue delay and no later than 14 calendar days from the date on which we are informed of your decision to withdraw.

We may withhold the refund until:

– We have received the returned products; or
– You have provided evidence that the products have been sent back,

whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless another method has been expressly agreed. You will not be charged a fee for receiving the refund.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

7. Exchanges

House of Stala does not currently operate an automatic exchange service.

If you would like a different product, design, or available variation, please contact us at info@houseofstala.com. Exchanges are subject to stock availability and cannot be guaranteed.

Where an exchange cannot be arranged, you may return the original product in accordance with this Policy and place a new order separately.

8. Faulty, Damaged, or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged, is faulty, or is not the product you ordered, please contact us as soon as reasonably possible at:

info@houseofstala.com

Please include:

– Your order number
– A description of the issue
– Clear photographs of the product and packaging, where relevant

We will review the issue and provide appropriate instructions. Depending on the circumstances and applicable consumer law, the available remedy may include repair, replacement, a price reduction, or a refund.

Nothing in this Policy limits or excludes your statutory rights regarding products that are faulty, damaged, or not as described.

9. Products Excluded from the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception is permitted by applicable law, including:

– Products made to the customer’s specifications
– Clearly personalised or customised products
– Sealed products that are unsuitable for return for health-protection or hygiene reasons once the seal has been removed

Any applicable exclusion will be clearly communicated on the relevant product page before the purchase is completed.

Products purchased during a sale or promotional period are not automatically excluded from the statutory right of withdrawal.

10. Cancelled Orders

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@houseofstala.com.

We will make reasonable efforts to stop the order before dispatch. However, cancellation cannot be guaranteed once the order has entered preparation or has been handed to the shipping carrier.

If the order has already been dispatched, the standard return procedure described in this Policy will apply.

11. Customers Outside the European Union

Customers outside the European Union should contact us before returning a product.

Return procedures, customs charges, and consumer rights may vary depending on the destination country. Any mandatory consumer rights provided under the applicable law of the customer’s country remain unaffected.

12. Contact

For questions regarding returns, refunds, damaged products, or your right of withdrawal, please contact:

House of Stala
Evaria Single Member P.C.
Pentelis Avenue 77
Chalandri, 15233
Greece

Email: info@houseofstala.com
Telephone: pending

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from your purchase.

To:

House of Stala
Evaria Single Member P.C.
[RETURN ADDRESS TO BE CONFIRMED]
Email: info@houseofstala.com

I hereby give notice that I withdraw from my contract of sale for the following product or products:

Product(s):

Order number:

Ordered on:

Received on:

Customer’s full name:

Customer’s address:

Customer’s email address:

Customer’s signature, if submitted on paper:

Date: